1. Overview
This policy explains how CabSetu collects, uses and protects personal data when you use our app and website. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
2. Information we collect
- Account details: your name, mobile number, company name and city.
- Fleet details: vehicle type, model and registration number; driver names and contact numbers you add.
- Marketplace activity: requirements, availability, offers, deals, trips and chat messages.
- Device data: device type, app version, IP address and usage logs, used to keep the service running.
- Enquiries: anything you send us through the contact form, email or phone.
3. How we use it
- To verify your number and sign you in.
- To show your requirements and offers to other operators and suggest relevant matches.
- To send notifications about offers, deals, deadlines and your account.
- To prevent fraud and misuse, and to resolve disputes.
- To improve the Platform and respond to your requests.
We do not sell your personal data.
4. What other operators see
Your name and company are shown to other operators on your requirements and offers. Once a deal is confirmed, the vehicle number and driver details you assign are shared with the other party to that deal only.
5. Sharing with third parties
We share data only with service providers who help us run the Platform (such as SMS delivery, cloud hosting and analytics), under contracts that require them to protect it. We may also disclose data where required by law or to protect the rights and safety of our users.
6. Storage and security
Data is stored on secure servers with encryption in transit and access controls. No system is completely secure, but we take reasonable steps to protect your data and will notify you and the authorities of a breach as required by law.
7. Retention
We keep your data while your account is active. After you delete your account, we remove or anonymise it within a reasonable period, except records we must keep for legal, tax or dispute purposes.
8. Your rights
- Access a summary of the personal data we hold about you.
- Correct or update inaccurate data.
- Withdraw consent and request deletion of your data.
- Nominate another person to exercise these rights on your behalf.
- Raise a grievance with us, and then with the Data Protection Board of India.
9. Changes to this policy
We may update this policy from time to time. We'll post the new version here with a revised date, and notify you in the app of any significant change.
10. Grievance officer
For privacy questions or to exercise your rights, contact our Grievance Officer:
We aim to respond within 30 days.